Your Privacy Is Our Priority

Information We Collect

dfbocoi collects various categories of information during the registration and platform usage process. These categories include:

• Identity Information: Full name, date of birth, MyKad number or relevant identification document, gender and nationality. This information is required to fulfil identity verification (KYC) requirements under licensing conditions.
• Contact Information: Email address, mobile phone number and current residential address. This information is used for account communications, transaction confirmations and important notifications.
• Financial Information: Details relating to the payment methods you use such as Touch 'n Go eWallet, DuitNow, FPX account, ShopeePay and cryptocurrency wallets (USDT, BTC, ETH). We do not store your full card number or e-wallet password.
• Platform Activity Data: Game records, deposit and withdrawal transaction history, and records of bonuses used. This data is required for account administration and dispute resolution.
• Technical Data: IP address, device type, web browser type, operating system, and login session data. This information is used for security purposes and to detect unauthorised activity.
• Cookie and Tracking Data: Session cookies and preference cookies that help improve the user experience on the platform. You can manage cookie settings through your web browser.

Purposes of Data Use

All information collected by dfbocoi is used for legitimate and transparent purposes. The main purposes for which your data is used are as follows:

• Processing account registration and verifying member identity in accordance with international licensing requirements.
• Facilitating financial transactions including a minimum deposit of RM30 and minimum withdrawal of RM50 via available payment methods.
• Providing 24/7 customer support in Malay and English via live chat and email.
• Sending account-related notifications, transaction confirmations, and important policy updates.
• Fulfilling legal obligations and licensing compliance requirements including anti-money laundering procedures.
• Detecting and preventing fraud, multiple account usage, and activities that violate the platform's Terms and Conditions.
• Analysing usage patterns in aggregate to improve the quality of dfbocoi platform services.
• Informing members about relevant promotions and bonus offers, subject to your marketing communication preferences.

Disclosure to Third Parties

dfbocoi does not sell or rent members' personal information to any third party for their own marketing purposes. However, we share data in the following limited situations:

• Payment Service Providers: Required transaction information is shared with legitimate payment processors to enable deposits and withdrawals to be processed securely.
• Game Software Providers: Minimal technical data required to operate games on the platform is shared with licensed software providers.
• Regulatory Bodies: dfbocoi complies with all lawful requests from regulatory bodies and law enforcement agencies in accordance with our international licensing requirements.
• Technical Service Providers: Companies that provide infrastructure, cybersecurity and analytics services are bound by strict confidentiality agreements.

All third parties we work with are required to handle your data in accordance with security standards equal to or higher than those we practise.

Data Storage and Security

dfbocoi implements robust technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction:

• Encryption of data in transit and data at rest using the latest SSL/TLS protocols.
• Role-based access controls ensuring only authorised staff can view sensitive data.
• Continuous system monitoring to detect suspicious activity or intrusion attempts.
• Regular security testing including internal audits and system vulnerability assessments.
• Clear incident response procedures in the event of a data breach, including notification to affected parties.

Active account data is retained for the duration of your active use. After an account is closed, certain data may be retained for an additional period to meet legal compliance requirements and resolve any outstanding disputes.

Cookies and Tracking Technologies

The dfbocoi platform uses cookies and similar tracking technologies to improve the user experience and ensure platform functions run smoothly. The cookies we use fall into several categories:

• Essential Cookies: Required for basic platform functions such as login session verification and security. These cookies cannot be disabled.
• Preference Cookies: Saves your personal settings such as language preference and interface display so you do not need to set them again each time.
• Analytics Cookies: Helps us understand how members use the platform in aggregate and anonymously for service improvement purposes.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect certain platform functions.

Cross-Border Data Transfers

As a platform operating under international licensing, dfbocoi may store and process your data on servers located outside Malaysia. In all cases, such data transfers are carried out with appropriate safeguards, including standard data transfer agreements that ensure a level of protection equivalent to our licensing requirements.

We ensure that any cross-border data transfers comply with the data protection principles we are committed to in this Policy, regardless of the physical location where the data is processed.

Marketing Communications

dfbocoi may send marketing communications relating to promotions, bonus offers and service updates to members who have given their consent during registration. You have the right to:

• Withdraw consent for marketing communications at any time through your account settings or by contacting our customer support.
• Choose the types of communications you wish to receive — via email, or platform notifications.
• Continue receiving important account-related communications (transaction confirmations, security updates) even after withdrawing marketing consent.

Changes to the Privacy Policy

dfbocoi reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, licensing requirements, or relevant legislation. When material changes are made:

• We will display a clear notice on the platform and update the "Last Updated" date at the top of this page.
• For significant changes, we will send a notification via email to all registered members.
• Continued use of the platform after a change notice is considered acceptance of the updated Policy.

We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information.

Contacting Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the handling of your personal data by dfbocoi, please contact our customer support team, available 24/7:

• Live Chat: Available directly within the dfbocoi platform for immediate assistance in Malay and English.
• Email: Send your privacy enquiries to [email protected] — we will respond as soon as possible.

We are committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe.